Recruit Customer Service and Documentation Executive tại Hồ Chí Minh - Ben Line Agencies (Vietnam)

Thông tin tuyển dụng
Mức lương:
Thỏa thuận
Địa điểm:
Hồ Chí Minh
, Hà Nội
Hạn nộp hồ sơ:[protected info]
Chức vụ:Nhân viên
Hình thức:Toàn thời gian
Ngành nghề:Hàng Hải
Bằng cấp:Không yêu cầu
Độ tuổi:> 21
Mô tả công việc
We are looking for candidates to join our Customer Service and Documentations team in HANOI and HO CHI MINH offices.
Job term
: Full time contract for HANOI and HO CHI MINH
Job Purpose:
- The Customer Service / Documentation Executive role will be responsible for customer service and documentation issues.
Key Responsibilities and accountabilities:
- Receive and issue booking notes for the customer to confirm equipment, space reservation;
- Build vessel schedule base on long term schedule and daily movement of vessel;
- Report daily bookings to all related department;
- Send forecast booking daily to principal oversea;
- Follow up with the booking note: update status if shipper pick up and complete all needed documents for loading, co-operate with Logistics team at Haiphong for smooth loading;
- Keep customers informed if any change in vessel schedule;
- Update logistics team with prospect bookings in order to control stock and avoid running out of empty equipment problem;
- Receive Shipping instruction from shipper, check and create Bills of Lading, do all request for amendment as per instruction from shipper;
- Follow up with any special request from customer for their booking such as special free time, heavy cargo, certificate of the vessel, any special requirement from their LC etc;
- Check pre-loading with Operation before vessel departs and final loading after vessel departs to see if any roll over and then update customers;
- Keep customer informed about arrival date or any delay in arrival at Port of discharge;
- Following with payment in order to make telex release in time;
- Send export documents (bill of lading, EDI, collect advice, telex release, loading list) of Haiphong export shipments to POD for their information;
- Send debit note to customer for payment and accountant for issuing red invoice;
- Update of monthly export report and send to management, accountant, and all relevant department;
- Solve any problem may happen to the cargoes until cargo to be released at Port of discharge.
Yêu cầu kỹ năng
- Team spirit;
- Bachelor degree either in Transportation or Foreign Trade or Economics or Logistics Management;
- Good communication skills;
- Experience in customer service and documents for shipping, logistics companies is an advantage. Fresh graduation is encouraged to apply this job.
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Ben Line Agencies (Vietnam)
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