Regional Travel Specialist Southeast Asia

Job Title: Regional Travel Specialist - Southeast Asia
Location: Remote
Company: Vio Travel
Vio Travel is the first online Destination Management Company in Asia/Pacific, offering a curated collection of exceptional travel experiences, distinctive hotels, and bespoke travel packages across the region. We are committed to delivering outstanding service and creating memorable journeys for our clients.
About the Role
Vio Travel is seeking passionate Regional Travel Specialists to join our dynamic team. This role is ideal for experienced travel designers who have extensively explored Southeast Asia and have at least 3 years of proven experience in the travel industry.
As part of our team, you will collaborate closely with our global agent partners to design tailor-made trip plans that bring their clients' travel dreams to life.
Key Responsibilities:
Agent Liaison and Booking Management:
• Create and design customized itineraries for FIT and GIT across Southeast Asia for agent partners and their clients.
• Collaborate with agents to understand their clients' preferences and requirements, developing customized trip plans and preparing accurate quotations accordingly.
• Proactively follow up with agents to provide exceptional service, address inquiries, and resolve any concerns promptly.
• Coordinate reservations with our extensive network of suppliers, ensuring seamless execution of travel arrangements.
Booking Coordination and Support:
• Assist agents with booking procedures, guiding them through the process and ensuring all necessary documentation is completed accurately and efficiently.
• Maintain detailed records of bookings and communicate relevant information to internal stakeholders as needed.
• Ensure a smooth flow of service from the initial inquiry stage to the completion of the trip, proactively addressing any issues that may arise along the way.
Team Collaboration and Support:
• Collaborate effectively with the sales and finance teams, providing support and sharing insights to optimize processes and enhance customer satisfaction.
• Participate in team meetings and contribute ideas for improving service delivery and customer experience.
• Stay informed about industry trends and developments, sharing knowledge and best practices with colleagues to drive continuous improvement.