Relationship Manager

Job Summary
Strategy
Maintain a high standard of customer service through
Providing good service quality / service standards
Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
Conduct and check on periodical counter satisfaction survey / questionnaire
Ensure the collection and maintenance of high-quality customer information, thus increasing the ability to service a customer's needs and generate revenue
Maximise sales performance through
Use of effective sales plan with Team manager
Effectively and efficiently the ETB Priority client's portfolio management
Well-equipped knowledge of full range of products
Achievement of high standard of motivation, drive and performance by
Following through the goals and objectives set by immediate supervision
On-going social activities to promote team spirit among team members
Engaging and deepening activities
Methodically engage (remote)
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation
Meet & deep sell (remote & in person)
Meet in person to meet advisory needs (once a month/quarter)
Connect client with specialists
Set up products
Conduct/connect for periodic KYC
Conduct fulfilment & activate
Service (remote)
Refer most servicing activities to Client Service Managers
Acquiring on referrals
Connect & prepare (remote)
Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
Explain proposition &
requirements in full
Meet, deep sell & train (in person)
Meet, listen and determine further needs
set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for online, ATMs, Client Centre, and Store
Conduct fulfilment & activate
Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Responsible for executing and supervising the Budget process.
People & Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high-quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and/or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Must follow the Bank's Code of Conduct.
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the business to achieve the outcomes set out in the Bank's Conduct Principles
Qualifications
Education
Standards required for roles
Training
Product broadening
Enhanced multi-product Priority knowledge
Market and competition knowledge
Licenses
Client training on digital solutions
Communication and presentation skills
Negotiation and objection handling
Membership
Required for roles for continuous development/ improvement/awareness of current practices, etc.
Languages
Standards required for roles
Skills And Experience
Spot Opportunities
Solve Problems
Take the Lead
Build Resilience
Collaborate
Communicate
Deliver Sustainably
Achieve Results
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: [protected info]