Relationship Supervisor (Giám Sát Tư Vấn Tuyển Sinh)Trung Tâm Ngoại Ngữ ILA Vietnam
Nơi làm việc: Hồ Chí Minh, Bà Rịa - Vũng Tàu
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Lương cao, Giao Dịch Khách Hàng, Giáo dục / Đào tạo
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 03/10/2024
Hạn nộp: 09/10/2024
Mô tả công việc
1. Planning
• Plan and work with Sales Manager for weekly, monthly, quarterly and yearly activities to drive sales
• Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
• Weekly and monthly sales planning
• Monitor sales performance daily;
• Monitor conversion rate (visitors - placement tests- sales) daily;
• Follow up bookings daily;
• Review sales performance weekly and set plan for upcoming week(s).
• Co-operate with other training centres to maximize sales for the company;
• Monitor telesales activities at centre
3. Customer satisfaction
▪ Customer service
• Monitor sales and care team in their customer care tasks to make sure the services are professional;
• Handle customers' feedbacks/complaints;
• Verify customers requests relating to saving fee, class transfer, refund, etc
• Verify special offer or discounts;
• Propose events, activities for centre when necessary;
• Support in events organized/planned by the company
▪ Coaching and training
• Conduct Workshop/Training for sales and care team
• Sales and Care Development
4. Centre Operation
• Observe/monitor to make sure EP's performance is accurate and professional;
• Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;
• Check ERP to make sure every process is applied correctly;
• Arrange staff working schedule
5. School contract
• Visit school to build relationship
• Monitor school contract to make sure deliver good service to the students
• Follow up payment at school
6. Marketing
● Local MRK
• Prepare and organize all local marketing event at centre
● ELT activities
• Support all ELT activities at centre
7. Reporting
• Complete reports: weekly, monthly or as required
• Verify weekly monthly new sales and re-sales report
• Verify Non-standard Working Hours Report
• Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases.
• Corporate report
• Verify weekly and monthly ILA account report
8. SM Delegation
• Support SM in centre performance financial KPIs: new sales, revenue;
• Support in cost control: utilities, paper, stationery, resources;
• Work with HO departments and training centres, when necessary
• Work with local authorities, landlord, schools, clients, when necessary
9. Account management
• Assign account to EP
• Monitor all account at the centre to ensure good service
• Manage account lost of each EP
• Transfer account on time if any issue happened
• Plan and work with Sales Manager for weekly, monthly, quarterly and yearly activities to drive sales
• Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
• Weekly and monthly sales planning
• Monitor sales performance daily;
• Monitor conversion rate (visitors - placement tests- sales) daily;
• Follow up bookings daily;
• Review sales performance weekly and set plan for upcoming week(s).
• Co-operate with other training centres to maximize sales for the company;
• Monitor telesales activities at centre
3. Customer satisfaction
▪ Customer service
• Monitor sales and care team in their customer care tasks to make sure the services are professional;
• Handle customers' feedbacks/complaints;
• Verify customers requests relating to saving fee, class transfer, refund, etc
• Verify special offer or discounts;
• Propose events, activities for centre when necessary;
• Support in events organized/planned by the company
▪ Coaching and training
• Conduct Workshop/Training for sales and care team
• Sales and Care Development
4. Centre Operation
• Observe/monitor to make sure EP's performance is accurate and professional;
• Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;
• Check ERP to make sure every process is applied correctly;
• Arrange staff working schedule
5. School contract
• Visit school to build relationship
• Monitor school contract to make sure deliver good service to the students
• Follow up payment at school
6. Marketing
● Local MRK
• Prepare and organize all local marketing event at centre
● ELT activities
• Support all ELT activities at centre
7. Reporting
• Complete reports: weekly, monthly or as required
• Verify weekly monthly new sales and re-sales report
• Verify Non-standard Working Hours Report
• Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases.
• Corporate report
• Verify weekly and monthly ILA account report
8. SM Delegation
• Support SM in centre performance financial KPIs: new sales, revenue;
• Support in cost control: utilities, paper, stationery, resources;
• Work with HO departments and training centres, when necessary
• Work with local authorities, landlord, schools, clients, when necessary
9. Account management
• Assign account to EP
• Monitor all account at the centre to ensure good service
• Manage account lost of each EP
• Transfer account on time if any issue happened
Yêu cầu
Qualifications
• University degree, major in English
• Experience in working in administration and customer services. Sales experience is preferable.
• Experience in a supervision position
• Good leadership and management skills
Skills
• Good analysis & problem-solving skill
• Be able to well manage and organize the job
• Be careful and details
• Training, delegation & coaching skill
• Basic knowledge in finance
Language
• Good communication skills both in English and Vietnamese
• Computer Good MS Office skills (Word, Excel, Access...)
Other requirements
• Be able to work on shift
• Be able to travel to another centre as request
• University degree, major in English
• Experience in working in administration and customer services. Sales experience is preferable.
• Experience in a supervision position
• Good leadership and management skills
Skills
• Good analysis & problem-solving skill
• Be able to well manage and organize the job
• Be careful and details
• Training, delegation & coaching skill
• Basic knowledge in finance
Language
• Good communication skills both in English and Vietnamese
• Computer Good MS Office skills (Word, Excel, Access...)
Other requirements
• Be able to work on shift
• Be able to travel to another centre as request
Quyền lợi
Chăm sóc sức khoẻ
Competitive salary;
Insurances fully provided;
Private insurance will be provided for official staff
Nghỉ phép có lương
14 day-off per year along with other benefits according to the company's regulation
Đào tạo
Chances for promotion and transfer.
Xem thêm
Competitive salary;
Insurances fully provided;
Private insurance will be provided for official staff
Nghỉ phép có lương
14 day-off per year along with other benefits according to the company's regulation
Đào tạo
Chances for promotion and transfer.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Giáo Dục > Quản Lý Giáo Dục
KỸ NĂNG
Customer Service, Leadership Skills, Problem-solving, Sales Management, Training and coaching
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
Xem thêm
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Giáo Dục > Quản Lý Giáo Dục
KỸ NĂNG
Customer Service, Leadership Skills, Problem-solving, Sales Management, Training and coaching
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
Xem thêm
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Vị trí Relationship Supervisor (Giám Sát Tư Vấn Tuyển Sinh) do công ty Trung Tâm Ngoại Ngữ ILA Vietnam tuyển dụng tại Hồ Chí Minh, Bà Rịa - Vũng Tàu, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Relationship Supervisor (Giám Sát Tư Vấn Tuyển Sinh) hoặc công ty Trung Tâm Ngoại Ngữ ILA Vietnam ở các link phía trên
Giới thiệu công ty
Trung Tâm Ngoại Ngữ ILA Vietnam việc làm
The Crest Residence, 15 Đ. Trần Bạch Đằng, Khu đô thị Metropole, Thủ Đức, Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên