Remote Part-time Application Support - HCMC Nightshift

LOGISTIC SYSTEM - OMS/WMS
Role Description This is a part-time remote role for an Application Support Specialist. The specialist will handle day-to-day support activities such as responding to customer inquiries, diagnosing issues, and providing timely resolutions customer. Responsibilities include monitoring application performance, documenting incidents, updating knowledge base articles, and escalating complex issues to technical teams when needed.
Detail scope of work:
Receive and handle tickets/incidents across channels: Email, Teams, Webhook, Phone, Portal,...
Review and verify the issuing - root cause analysis
Execute resolution actions on connected systems
Incident report responsibility
Creating tickets, summarizing the issue based on the provided information, tracking the incidents
Work/communicate to raise the critical issues with dev team to solve it
Summarize and report service requirements daily/weekly
Provide complete shift handovers, especially for open Critical/High tickets The role involves collaborating with development and product teams to communicate recurring problems, suggest improvements, and support software updates or releases.
Qualifications
Candidates must have at least 1 year of experience and should possess strong Application Support and Technical Support skills to assist users and resolve issues effectively.
Relevant education or training in information technology, computer science, or a related field is beneficial, as well as prior experience in a support or service role.
English communication
WORKING HOURS (Able to work rotating shifts)
Shift 1: 18:00 - 22:00
Shift 2: 22:00 - 06:00
Send the cv to: [protected info] or apply directly on Linkedin