Renewal Sales (B2B Sales)

- As a Renewal Sales Specialist, you will drive success by demonstrating the value of our clients' moderately complex products and services. This role requires a strategic approach to customer engagement to sell and/or renew contracts and expand customer accounts. You will be responsible for the full range of revenue retention motions, from lead qualification to upselling, while serving an assigned territory. Success in this role means developing an excellent level of product knowledge and using your expertise to effectively articulate value and achieve revenue goals.
* Industry: Cybersecurity (network security and firewall solutions)
* Working hours: Mon -Fri | 9AM - 6PM (Office Hours base on the region/country be assigned)
* Address: OfficeHaus, OFH Building, 32 Tan Thang Street, Son Ky, Tan Son Nhi Ward, HCMC
* Detail:
- Consistently achieve or exceed your revenue-based quota by selling renewals/products/services and offering upsell opportunities when applicable.
- Work within a dedicated territory for an established client.
- Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
- Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
- Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
- Analyze and utilize data to proactively identify and address 'at risk' customers and uncover adoption opportunities.
- Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
- Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
- Manage a high volume of customer contacts through phone and email each day.
- Ensure a high level of professionalism during all interactions with customers and prospects.
- Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
- Collaborate with cross-functional teams and management to optimize sales processes and systems.
- Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.