Mô tả công việc
Managing the different facets of service and support renewals
Preparing the renewal notification, quotations, invoices, and close the orders on time.
Contacting partner / clients directly to negotiate terms and conditions and render renewal contracts
Positioning services and escalating pain points to the Sales and Customer
Success team
Forecasting trends and suggestions on how those trends can enhance retention rates
Bridging between Sales, Technology partners and management team as appropriate.
Refining renewal strategies that proactively engage a client in chopping the churn rates
Augmenting the upsell and cross-sell opportunities
Working with the technical /Presales and Product teams to receive feedback on the growing requirements of a customer
Meeting the desired goals and establishing metrics
Yêu cầu
Minimum Bachelor's degree in a related field with strong analytical background.
Having 5+ years of experience in the fields of direct account sales or renewals - or in the B2B SaaS industry is a must.
Having a strong customer focus and a can do attitude is crucial to be successful.
Ability to operate under strict deadlines and know how to prioritize the assigned tasks.
Excellent proficiency with Microsoft Office applications and ability to learn new tools/systems
Work across various internal organizations such as Sales/Pre Sales/Delivery and be collaborative to get things done.
Excellent spoken and written communication skills in English, and other languages in South East Asia countries will be preferred. Japanese fluency would be an added benefit.
Quyền lợi
Salary will be based on agreement, with full salary during probation.
Social insurance based on full salary.
Twice-yearly bonuses and annual salary review.
Language allowance up to 3mil/month
Health care insurance coverage for staff and family.
Regular health check-ups.
15 days of paid leave plus 1.5 additional paid leave on Company Day.
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Quận 1
- Hà Nội: Cầu Giấy