Representative, Customer Service and SupportAPL Logistics Vietnam Company Limited
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Xuất - Nhập khẩu, Vận tải - Lái xe/ Tài xế, Thống kê, Marketing - PR, Giao thông/Vận tải/Thủy lợi/Cầu đường, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 24/10/2024
Hạn nộp: 24/11/2024
Mô tả công việc
• Execute established processes and audit measures to support and meet customers' requirements at agreed level.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided. Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements.
• Support Team Lead / Supervisor in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers' logistics requirements
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided. Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements.
• Support Team Lead / Supervisor in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers' logistics requirements
Yêu cầu
• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
• Minimum 3 years working experience in the logistics environment and track record in Customer Services and/or Account management.
• Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
• Minimum 3 years working experience in the logistics environment and track record in Customer Services and/or Account management.
• Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
Quyền lợi
Thưởng
Lunch allowance, 13th month salary, bonus, lucky money, etc.
Chăm sóc sức khoẻ
Extra insurance for yourself & direct dependents
Nghỉ phép có lương
16 days of annual leave + 1 day of personal holiday
Xem thêm
Lunch allowance, 13th month salary, bonus, lucky money, etc.
Chăm sóc sức khoẻ
Extra insurance for yourself & direct dependents
Nghỉ phép có lương
16 days of annual leave + 1 day of personal holiday
Xem thêm
Thông tin khác
NGÀY ĐĂNG
24/10/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Cargo Booking, Cargo Handling, Logistics Experience, Shipment Management, Shipment Planning
LĨNH VỰC
Vận tải
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
Xem thêm
24/10/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Cargo Booking, Cargo Handling, Logistics Experience, Shipment Management, Shipment Planning
LĨNH VỰC
Vận tải
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
Xem thêm
Giới thiệu công ty
APL Logistics Vietnam Company Limited việc làm
17 Bà Huyện Thanh Quan
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
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Vị trí Representative, Customer Service and Support do công ty APL Logistics Vietnam Company Limited tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Representative, Customer Service and Support hoặc công ty APL Logistics Vietnam Company Limited ở các link phía trên
Giới thiệu công ty
APL Logistics Vietnam Company Limited việc làm
17 Bà Huyện Thanh Quan
Quy mô: Từ 101 - 500 nhân viên