Reservation Agent

- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client/ bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions,
entertainment, restaurants etc.)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contract...) and ensure they are completed accurately and
on time.
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
- Assist sales team by managing schedules, filing important documents and communicating relevant information.
- Support hotel site inspection with potential clients.
* Benefits:
- Take full advantage of social, health, and unemployment insurance
- After probation, annual leaves day.
- There are holidays, birthdays, and funerals.
- Thirteenth-month salary
- Periodic health check as prescribed
- Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
- Tet gifts for kids and the Mid-Autumn Festival
- Special discount rate applying for associates