Reservation AgentKHÁCH SẠN NOVOTEL SAIGON CENTRE
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 26/04/2024
Hạn nộp: 28/05/2024
Mô tả công việc
• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Transforms a request for information into a potential reservation as soon as there is an opportunity
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand ("Reser-Vision")
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communications
• Transforms a request for information into a potential reservation as soon as there is an opportunity
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand ("Reser-Vision")
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communications
Yêu cầu công việc
• Diploma or degree in hospitality or sales
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Accessible to beginners, with on-the-job training
• Knowledge of reservation and distribution tools
• Knowledge of the hospitality sector
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Accessible to beginners, with on-the-job training
• Knowledge of reservation and distribution tools
• Knowledge of the hospitality sector
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player
Quyền lợi được hưởng
- Salary + Service charge
- Parking free
- Hotel Meal
- Hotel Uniform
- Parking free
- Hotel Meal
- Hotel Uniform
Nộp hồ sơ liên hệ
KHÁCH SẠN NOVOTEL SAIGON CENTRE
Giới thiệu công ty
KHÁCH SẠN NOVOTEL SAIGON CENTRE
167 Hai Bà Trưng, Phường 6, Quận 3, TP Hồ Chí Minh 0937626353
novotel-saigon-centre.com/
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Vị trí Reservation Agent do công ty KHÁCH SẠN NOVOTEL SAIGON CENTRE tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Reservation Agent hoặc công ty KHÁCH SẠN NOVOTEL SAIGON CENTRE ở các link phía trên
Giới thiệu công ty
KHÁCH SẠN NOVOTEL SAIGON CENTRE
167 Hai Bà Trưng, Phường 6, Quận 3, TP Hồ Chí Minh 0937626353
novotel-saigon-centre.com/