RESERVATION AGENT

Job Summary:
Responsible for handling room reservations, responding to guest inquiries, providing accurate information about room types, rates, packages, and resort services, and ensuring all reservations are processed accurately and efficiently to maximize room revenue and guest satisfaction.
Key Responsibilities:
- Receive and process room reservations through telephone, email, website, online travel agencies (OTAs), and other booking channels.
- Respond promptly and professionally to guest inquiries regarding room availability, rates, promotions, packages, and resort facilities.
- Enter, update, modify, and cancel reservations accurately in the reservation system.
- Monitor room availability, booking status, special requests, deposits, and payment information.
- Coordinate with Front Office, Sales, Housekeeping, and other relevant departments to ensure smooth guest arrivals and service delivery.
- Prepare reservation reports, arrival lists, occupancy updates, and other reports as required.
-Ensure all guest information, reservation records, and payment details are handled accurately and confidentially.
- Handle guest complaints and booking discrepancies professionally, escalating issues to the supervisor or manager when necessary.
- Follow the resort's reservation policies, rate structures, payment terms, cancellation policies, and service standards.
- Perform other duties as assigned by the line manager.