Mô tả công việc
Handle guest enquiries and reservations via phone, email and other channels.
Provide accurate information on room types, rates, hotel facilities and services.
Upsell and promote hotel products to maximize revenue.
Process new bookings, amendments, extensions and early departures.
Arrange accommodation, visas and activities for different guest segments.
Coordinate with other departments to ensure smooth guest service.
Maintain reservation records and departmental documents.
Follow hotel safety, hygiene and service standards.
Attend meetings, briefings and trainings as assigned.
Yêu cầu
Previous experience in Reservations, Front Office or a similar hotel position is preferred
Good knowledge of hotel products, room types, rates and reservation procedures
Familiarity with hotel reservation systems and Microsoft Office
Good command of English; additional languages are an advantage
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Quyền lợi
Competitive package of salary and benefit
12 days of fully paid annual leave, plus public holidays as per company policy
Comprehensive social insurance and health insurance according to Vietnamese labor law
Professional and dynamic working environment
Strong focus on career development, training programs, and advancement opportunities within the Accor Group
Staff meals during working hours
Uniforms provided and laundry service
Employee discounts and exclusive offers across Accor's global network of hotels, including accommodation and F&B discounts
Supportive and multicultural workplace with opportunities for internal promotion
Wellness programs and team-building activities
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
21/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận Ba Đình - Hà Nội