Reservation Officer

Reservation Handling
• Handle all reservation requests by phone, email, or online channels promptly and professionally.
• Check room availability, rates, and book details accurately before confirming reservations.
• Enter and update reservations in the Property Management System (PMS) and reservation systems.
• Ensure that all information such as guest name, contact, payment method, arrival/departure date, and special requests are accurately recorded.
• Send booking confirmations and respond to guest inquiries in a courteous and timely manner.
• Coordinate with Front Office and Housekeeping regarding room status and special arrangements.
• Monitor and manage cancellations, amendments, and no-shows in accordance with hotel policies.
Revenue & Yield Support
• Promote upselling of room types, packages, and additional services (e.g., breakfast, transfers, spa).
• Ensure all bookings are made at correct rates and conditions based on the hotel's pricing structure.
• Assist in maintaining proper rate parity across all channels (direct, OTA, corporate).
• Support the Reservation Manager and Revenue team in optimizing occupancy and room revenue.