Reservation Staff - Nhân viên đặt phòng
Brilliant Hotel
Địa điểm làm việc: Đà Nẵng
Hết hạn: 20/03/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Respond promptly to telephone requests for reservations and process accordingly.
2. Check room and rate availability and accept/reject booking accordingly based on availability.
3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.
4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.
6. To inform the Reservation Supervisor of any problem areas that may occur in the Reservation Department.
7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
8. Maintain close relationship with credit department with regards to credit status and take proper actions, when necessary.
9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.
10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.
11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.
12. To update all document related with the materials for guest booking.
13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.
14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
16. Know and be familiar with the rate applied and be aware of any new package issue.
17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.
19. Perform other duties, which are assigned by the superior from time to time.
2. Check room and rate availability and accept/reject booking accordingly based on availability.
3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.
4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.
6. To inform the Reservation Supervisor of any problem areas that may occur in the Reservation Department.
7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
8. Maintain close relationship with credit department with regards to credit status and take proper actions, when necessary.
9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.
10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.
11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.
12. To update all document related with the materials for guest booking.
13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.
14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
16. Know and be familiar with the rate applied and be aware of any new package issue.
17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.
19. Perform other duties, which are assigned by the superior from time to time.
Yêu cầu
- BA in English or other relevant qualifications.
- 1-year experience in the same position is prefered.
- Good English & Vietnamese communication skills.
- 1-year experience in the same position is prefered.
- Good English & Vietnamese communication skills.
Quyền lợi
Competitive salary.
Compulsory insurance as per Labor Law.
Service charge and bonus.
Compulsory insurance as per Labor Law.
Service charge and bonus.
Thông tin khác
Số lượng
2
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
[protected info]:45
2
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
[protected info]:45
Thông tin chung
- Ngày hết hạn: 20/03/2023
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Với vị trí nằm ngay trung tâm thành phố, trên con đường ven sông Hàn thơ mộng đẹp nhất Đà Nẵng, khách sạn Brilliant thực sự là một điểm nghỉ ngơi mà bạn nên dừng chân khi đến với miền Trung Việt Nam. Tiêu chí hoạt động của chúng tôi là luôn hướng tới sự tiếp cận dịch vụ chăm sóc khách hàng cao...
Với vị trí nằm ngay trung tâm thành phố, trên con đường ven sông Hàn thơ mộng đẹp nhất Đà Nẵng, khách sạn Brilliant thực sự là một điểm nghỉ ngơi mà bạn nên dừng chân khi đến với miền Trung Việt Nam. Tiêu chí hoạt động của chúng tôi là luôn hướng tới sự tiếp cận dịch vụ chăm sóc khách hàng cao...
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