Reservation Supervisor

Be responsible for portion of the daily operations of the Reservations Department.
Provide assistance to the Reservation Manager in overseeing the operations of the Reservation Department while maximizing revenue.
Create and maintain daily, monthly and yearly reports for forecasting and analysis.
Review reports and monitor all related business trends on a regular basis to recommend any appropriate actions plan for all market segments with the approval of the management.
Assist with rate changes, block arrangements, open and close any The Grand Ho Tram related channels, all room related promotions to control hotel inventory in order to maximize revenue with the approval of management.
Ensure all information relating to company, guests, data and reports are true and accurate in all systems and channels.
Ensure all required tasks are completed with accuracy in a timely manner for the department.
Maintain high service standard by adhering to set performance targets for the Reservations Department.
Ensure compliance of company's, department's internal policies, government regulations and/or any applicable policy and procedure.
Communicate in a professional manner and handle effectively with both internal and external guests' enquiries and complaints.
Monitor and maintain appropriate scheduling to satisfy the volume of activity in the Reservations Department and ensure high level of guest service.
Assist Reservations Agents during peak periods with all tasks when appropriate.
Monitor employee adherence to performance standards regularly.
Train, counsel, coach and spot check Reservations Coordinators in the performance of their duties; prepare and present regular performance reviews to ensure a high quality guest experience.
To lead by example and project at all times a positive and role model attitude and exercise self control
Performs other job related duties assigned.
Meet the attendance guidelines of the department and adhere to departmental and company policies.