Mô tả công việc
Key Responsibilities:
1. Coordination & Contact:
- Coordinate and follow up on all warranty-related activities within the APAC region.
- Act as primary point of contact for customers regarding warranty cases and related inquiries.
- Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.
2. Case Handling & Execution:
- Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
- Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
- Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.
3. Analysis & Improvement:
- Review and analyze customer warranty claims for root-cause analysis and failure modes, in line with company policies and applicable warranty standards.
- Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.
4. Collaboration & Support:
- Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
- Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
- Support and actively contribute to the extended warranty program for SLA customers.
- Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.
5. Documentation & Compliance:
- Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.
Yêu cầu
Qualifications:
• Education: Bachelor's degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred).
• Experience:
o 2-4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
o Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
o Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd's Register, etc.) is beneficial.
• Skills & Competencies:
o Good understanding of warranty processes, claims handling, and basic root cause analysis in technical environments.
o Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
o Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
o Strong documentation and reporting skills, with attention to detail and accuracy.
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
o Excellent communication and customer service skills, with the ability to represent the company professionally.
o Structured, proactive, and solution-oriented approach to tasks and challenges.
o Strong coordination and teamwork skills across departments.
o Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
o Able to manage multiple cases simultaneously and deliver on time under pressure.
o Service-minded and customer-focused.
o Team-oriented, collaborative, and supportive of company-wide goals.
o Responsible and detail-oriented with a strong sense of ownership.
o Commercial awareness and commitment to high-quality service.
Quyền lợi
Thưởng
Salaries are reviewed & adjusted annually
Đào tạo
Training to be provided locally and/ or internationally.
Khác
A long-term career at a Professional and Dynamic working environment
Thông tin khác
NGÀY ĐĂNG
20/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Vận Tải > Vận Tải Đường Sắt & Hàng Hải
KỸ NĂNG
Automotive Aftermarket, Claims Handling, Marine Engineering, Shipyard Experience, Warranty Management
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- VARD Vung Tau Limited, Dong Xuyen Industrial Zone, Rach Dua Ward, Vung Tau City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/12/2025
