Reservations Executive (German Speaking)

Công ty TNHH Du lịch Trâu Việt Nam

Địa điểm làm việc: Hà Nội

Hết hạn: 28/02/2025

Chi tiết công việc
Giới thiệu công ty

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hospitality english

Mô tả công việc

Handle the logistics fulfillment according to company SOP's.
Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Empowered to initiate the new, better OBWs, through the proper channels.
Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on reservations system in an accurate and timely manner
Handling and making reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in the package (except transportation and tour guides).
Ensure all details of itinerary has been entered into system correctly and reconfirming every aspect of the booking before passing on documents to Agents and information to the Sales team.
Ensure 24/7 supports on the ground for client's complaints and incidents
Resolve customer service issues to customer's satisfaction with appropriate corrective and preventive measures.
Ensure bookings run within budget.
Daily and weekly tracking of individual sales targets.
Advice finance team of all receivables and payables.
Ask as well as participate in any trainings or upskilling recommended by the Reservations Team Leader or you feel relevant to your role.
Ensure you maintain up to date with product knowledge and understand Discova's offerings.
Ensure you discuss business improvement and efficiencies with your leader.

Yêu cầu

Degree in tourism and hospitality or experience in Tourism or Hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken German and English
Well-developed problem-solving skill
Customer centric with commitment to high standards of service delivery
High attention to details & strong time/priority management skills
Able to work independently or in a team environment
Flexible rotating roster that may include late nights, weekends, and early mornings
Ability to work with uncertainties/changing priorities and under pressure.
Willing to travel on business when required Personally, aligned with Discova's company purpose and values
Proficient with Microsoft Office applications

Quyền lợi

Various leaves policy, include 14 annual leaves, 12 internal sick leaves, 1 birthday leave and 5 study leaves and 1 volunteer day.
100% salary and social insurance contribution in probation, private insurance after probation.
Have fun: At the heart of everything we do at Discova is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections: We are a big business founded on personal relationships
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program