Reservations Officer (Ho Chi Minh Based) | Nhân viên Đặt phòng

Run daily reports for Reservations, Operations, Sales & Marketing departments.
Process new reservations, update, clean up, and handle advance deposits and reservation-related reports (No Shows, ORS Comments, Commission, etc.).
Assist in room allocations, handle special requests, and manage room blocking as needed.
Clarify any guest discrepancies before arrival by contacting guests or agents.
Track room availability and update the internet reservation system in coordination with relevant hosts.
Assist in determining room rates and manage guest history/profiles.
Ensure accuracy and completeness in daily reservations, guest information, and statistics.
Control room inventory in coordination with the Reservations Manager and respond to overbooking situations.
Manage group reservations, creating codes and processing rooming lists within 48 hours of receipt.
Communicate with group contacts regarding rooming lists and pickup.
Assist the Reservations Manager to maximize occupancy and revenue while meeting forecasted and budgeted figures.
Address client feedback related to reservations and take corrective action promptly.
Maintain high standards of appearance, grooming, and hygiene.
Adhere to safety, security, and privacy protocols, ensuring guest data confidentiality.
Keep department equipment clean and in good working condition.
Upsell resort facilities and activities.
Attend meetings and training as required, with knowledge of and adherence to LQA standards.
Perform any additional tasks as assigned by management.