Resident Services Assistant

• Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests• Perform accurate check ins and check outs of guests daily
• Answer the telephone in a timely and professional manner
• Reviews the arrival list daily and assists in preparing and distributing welcome amenities
• Escort VIPs to their rooms and check them in before their arrival
• Attends promptly to customers' inquiries and assists them with their needs
• Listen to guest's complaints or concerns and resolve their issue in a timely manner
• When it comes to complaints, provide solutions to their issues or concerns
• Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
• Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
• Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
• Promote a safe working environment
• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
• Comply with the Hotel Policies, Procedures and Code of Ethics
• Performs any additional tasks which are assigned by management