Restaurant Supervisor/ Giám Sát Nhà Hàng

- You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.
- You coach the team in tailoring service processes, aiming to make each visit to the Rice Market as memorable and unique as possible.
- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
- Lead by example in making personalized menu recommendations to guests for both food and beverage items.
- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience.
- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
- You always try to make the service flow as seamless as possible, by using the available resources and systems.
- You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
- Ensure that training sessions are planned, carried out and recorded accordingly to the Regent standards.
- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
- Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.
- You take charge of inventory control, breakage, spoilage, temperature logs and cleaning tasks. You make sure that all recordings are documented, stored properly and irregularities are reported to the management.
- Maintain all equipment and furniture are in pristine condition and do the defect list accordingly
- Be responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are being met.
- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.