Retail Executive Nars Brand (Base on Ha Noi)

1. Sales Management
'In charge of business results and sales performance for Hanoi
- Take charge of Implementation and achievement of sales plan, KPI per counter/location while working closely with the Counter/Store Managers. Monitor results and take actions on an immediate and ongoing basis
- Work with Counter/Store Managers to achieve productivity targets per counter; Monitor profitablity and expenses, returns, testers
- Monitor competitors' activities, growth and market trends to keep the team updated and have an action plan in accordance with market evolution
- Responsible for all new store openings while working with Brand Manager
2. Store Operations
'Act as a key contact point for brand in Hanoi in terms of brand, business and operations
Responsible for all store operations in Hanoi with responsibilities as follows:
- Plan and execute marketing activities (launch plan, events, counter activities) in line with brand marketing calendar and strategy
- Plan and implement CRM program and activities according to the brand strategy and aligned with PR and Digital Plan from online to offline
- Organize, plan and execute retail events while working closely with counters/stores to ensure seamless operation and making sure all the brand guidelines/standards are followed through
- Plan and organize counters/stores in organizing counter activites, VIP events and instore experience
- Plan the sampling and TOA calendar; Manage scheme, effectiveness, usage and results
- Analyze and keep track of customer database to propose relevant programs and activities. Ensure customer recruitment, retention and growth
- Work closely with Counter/Store Manager, Training Manager, Retail Operations Manager on Counter Operation: Monitor counter supplies, testers, POSM and replenishment
'- Work with Retail Operations Manager and Counter Manager in planning, preparing and implementing Retail Events, counter activities and the training required for the artists particpating in the relevant activities
- Work closely with Retail Operations Manager/Training Manager in preparing for fashion shows, collaborations, VIP activities if any
- Ensuring all Global Event/Merchandising guidelines are adhered to
3. Others
- Inventory Management
- Merchandising
- Human resources
development