Retail Operation Manager
CÔNG TY TNHH GOLDEN PHOENIX VIETNAM
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/09/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Mô tả công việc
Mô tả Công việc
Job brief:
Manage store performance to achieve sales goals and all sales-related KPIs of the national retail system. Project management of new store openings, shop fit outs and launches in line with pre-agreed budgets.
Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Scope of work:
Follow the Operation Manager Job description with the summary as below:
1. Delivery of the Sales Budget
Manage Sales target, revenue, cost, profits and loss of all Retail stores.
Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
Advertising in compliance with company standards to ensure the desired results are achieved.
Coordinate with related departments to implement price policy, promotions or products display, etc...
Analyze sales and revenue reports and make forecasts.
2. People Management
Organize all store operations and allocate responsibilities to personnel.
Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
Build in KPI, reward & recognition (non-financial) to keep the employee morale high.
Develop store staff to provide an excellent customer service exceeding customer expectation.
Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.
3. Budget Management
Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.
4. Operations Management
Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
Ensure the retails activities operate in accordance with applicable laws and regulations.
Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.
Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Assure all products in stores always in good conditions (temperature, humidity, storage, environment...)
Inspect the areas in the store and resolve any issues that might arise
5. Stocks Control
Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
Monitor stock levels and purchases and ensure they stay within budget.
Control stocks, allocation for all new stocked and request stock take by schedule.
Making plan for top selling SKU and slow-moving SKU.
6. Loss Prevention
Control loss prevention ratio at minimum rate.
Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
Implement the inventory process & contingency action plans to prevent shrinkage.
Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.
7. Cash Management
To define cash management requirements in each store and establish strong disciplines to protect company cash assets.
8. Policy and Procedures
Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.
9. Market Intelligence
Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.
Plan and oversee in-store promotional events or display.
10. Support Marketing Department in developing comprehensive marketing strategies, campaigns, and initiatives to generate revenue.
11. Support F&B operation
Support to monitor the operation of F&B department.
Coordinate, organize, supervise and implement customer programs and events.
Follow up and implement the working plan of the F&B department in the assigned area.
12. Other tasks assigned by BOD.
Manage Sales target, revenue, cost, profits and loss of all Retail stores.
Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
Advertising in compliance with company standards to ensure the desired results are achieved.
Coordinate with related departments to implement price policy, promotions or products display, etc...
Analyze sales and revenue reports and make forecasts.
Organize all store operations and allocate responsibilities to personnel.
Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
Build in KPI, reward & recognition (non-financial) to keep the employee morale high.
Develop store staff to provide an excellent customer service exceeding customer expectation.
Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.
Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.
Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
Ensure the retails activities operate in accordance with applicable laws and regulations.
Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.
Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Assure all products in stores always in good conditions (temperature, humidity, storage, environment...)
Inspect the areas in the store and resolve any issues that might arise
Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
Monitor stock levels and purchases and ensure they stay within budget.
Control stocks, allocation for all new stocked and request stock take by schedule.
Making plan for top selling SKU and slow-moving SKU.
Control loss prevention ratio at minimum rate.
Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
Implement the inventory process & contingency action plans to prevent shrinkage.
Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.
To define cash management requirements in each store and establish strong disciplines to protect company cash assets.
Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.
Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.
Plan and oversee in-store promotional events or display.
Support to monitor the operation of F&B department.
Coordinate, organize, supervise and implement customer programs and events.
Follow up and implement the working plan of the F&B department in the assigned area.
Job brief:
Manage store performance to achieve sales goals and all sales-related KPIs of the national retail system. Project management of new store openings, shop fit outs and launches in line with pre-agreed budgets.
Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Scope of work:
Follow the Operation Manager Job description with the summary as below:
1. Delivery of the Sales Budget
Manage Sales target, revenue, cost, profits and loss of all Retail stores.
Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
Advertising in compliance with company standards to ensure the desired results are achieved.
Coordinate with related departments to implement price policy, promotions or products display, etc...
Analyze sales and revenue reports and make forecasts.
2. People Management
Organize all store operations and allocate responsibilities to personnel.
Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
Build in KPI, reward & recognition (non-financial) to keep the employee morale high.
Develop store staff to provide an excellent customer service exceeding customer expectation.
Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.
3. Budget Management
Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.
4. Operations Management
Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
Ensure the retails activities operate in accordance with applicable laws and regulations.
Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.
Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Assure all products in stores always in good conditions (temperature, humidity, storage, environment...)
Inspect the areas in the store and resolve any issues that might arise
5. Stocks Control
Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
Monitor stock levels and purchases and ensure they stay within budget.
Control stocks, allocation for all new stocked and request stock take by schedule.
Making plan for top selling SKU and slow-moving SKU.
6. Loss Prevention
Control loss prevention ratio at minimum rate.
Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
Implement the inventory process & contingency action plans to prevent shrinkage.
Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.
7. Cash Management
To define cash management requirements in each store and establish strong disciplines to protect company cash assets.
8. Policy and Procedures
Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.
9. Market Intelligence
Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.
Plan and oversee in-store promotional events or display.
10. Support Marketing Department in developing comprehensive marketing strategies, campaigns, and initiatives to generate revenue.
11. Support F&B operation
Support to monitor the operation of F&B department.
Coordinate, organize, supervise and implement customer programs and events.
Follow up and implement the working plan of the F&B department in the assigned area.
12. Other tasks assigned by BOD.
Manage Sales target, revenue, cost, profits and loss of all Retail stores.
Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
Advertising in compliance with company standards to ensure the desired results are achieved.
Coordinate with related departments to implement price policy, promotions or products display, etc...
Analyze sales and revenue reports and make forecasts.
Organize all store operations and allocate responsibilities to personnel.
Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
Build in KPI, reward & recognition (non-financial) to keep the employee morale high.
Develop store staff to provide an excellent customer service exceeding customer expectation.
Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.
Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.
Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
Ensure the retails activities operate in accordance with applicable laws and regulations.
Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.
Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Assure all products in stores always in good conditions (temperature, humidity, storage, environment...)
Inspect the areas in the store and resolve any issues that might arise
Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
Monitor stock levels and purchases and ensure they stay within budget.
Control stocks, allocation for all new stocked and request stock take by schedule.
Making plan for top selling SKU and slow-moving SKU.
Control loss prevention ratio at minimum rate.
Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
Implement the inventory process & contingency action plans to prevent shrinkage.
Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.
To define cash management requirements in each store and establish strong disciplines to protect company cash assets.
Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.
Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.
Plan and oversee in-store promotional events or display.
Support to monitor the operation of F&B department.
Coordinate, organize, supervise and implement customer programs and events.
Follow up and implement the working plan of the F&B department in the assigned area.
Yêu cầu công việc
Yêu Cầu Công Việc
Skills and Experience required:
1. Skills & Knowledge:
Degree in Business, Operations Management or related file
Good standard of numerical skills.
Have 10 years of management. At least 4 years in luxury background.
The ability to plan and prioritise workloads and delegate accordingly
2. Person Specification:
The ability to manage, motivate and inspire others.
Display a positive and proactive approach to lead change.
A flexible approach to working hours, including weekend working
Proactive and able to lead a team to achieve results.
Strong communicator verbally and written skills.
Adaptable and flexible to change.
Thrives off a busy and dynamic environment.
Skills and Experience required:
1. Skills & Knowledge:
Degree in Business, Operations Management or related file
Good standard of numerical skills.
Have 10 years of management. At least 4 years in luxury background.
The ability to plan and prioritise workloads and delegate accordingly
2. Person Specification:
The ability to manage, motivate and inspire others.
Display a positive and proactive approach to lead change.
A flexible approach to working hours, including weekend working
Proactive and able to lead a team to achieve results.
Strong communicator verbally and written skills.
Adaptable and flexible to change.
Thrives off a busy and dynamic environment.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Phụ cấp khác:
- Travel
- Packing fee
- T&E
Thời gian thử việc: 2 months
Cơ hội huấn luyện: Intensive product training by foreign experts
Độ tuổi:
32 - 45
Thời gian làm việc: Monday - Friday & Open on weekend
Đồng nghiệp: Friendly and sociable
Phúc lợi:
- Competitive salary
- Full benefits
- 13th month salary, ceremony, Tet
- Sales bonus
Ngày nghỉ: According to operation
Lương:
Cạnh tranh
Đại học
Phụ cấp khác:
- Travel
- Packing fee
- T&E
Thời gian thử việc: 2 months
Cơ hội huấn luyện: Intensive product training by foreign experts
Độ tuổi:
32 - 45
Thời gian làm việc: Monday - Friday & Open on weekend
Đồng nghiệp: Friendly and sociable
Phúc lợi:
- Competitive salary
- Full benefits
- 13th month salary, ceremony, Tet
- Sales bonus
Ngày nghỉ: According to operation
Lương:
Cạnh tranh
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/09/2024
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