Revenue cum Reservation ManagerAngsana Quan Lan - Ha Long Bay Resort

1. Drives the achievement of maximum room rate, yield and conversions.
2. Demonstrates an in depth knowledge and understanding of hotel systems to ensure appropriate capture of data for client information, events, forecasts and results.
3. Manages BTHR revenue systems and Reservation system in order to monitor occupancy, managing overbooking, tracking of promotional offers, denials, rate and inventory control by tracking booking statistics and maintaining pace reports.
4. Leads revenue meetings, and generates reports and analyses needed for these meetings, displaying key facts/trends etc.
5. Responsible for managing all third party distributors on extranets ensuring compliance with the Lowest Internet Rate Guarantee in compliance with BTHR standards and rules.
6. Provides technical and training support to Reservations and Front Office on up-selling and negotiating techniques.
7. Prepare and complete regular and ad-hoc reports and take on special projects when required especially relating to competitor information and market.