Revenue Manager - Melia Hanoi

Mission:
Maximise the RevPar of the hotel under their responsibility, managing the hotel's pricing strategy on a daily basis, and under the supervision of the leader, produce and execute the different actions that ensure the best performance.
What will you have to do?
OPERATIONS
PRICING STRATEGY
Design their hotel's RM strategy to maximise the portfolio's RevPAR and EBITDA.
Responsible for the design of the segment pricing strategy and follow up on a daily basis.
Monitoring Duetto's pricing rules on which pricing decisions are based and ensure that they have the right strategy for each market segment and time period. Ensure that the system is up to date and correct.
Review and analyse pick ups daily, weekly and monthly reports both with their team (Revenue Executives) and with their counterparts in other departments (sales, e-commerce, marketing), and with their superiors (Head of).
Analyse daily, weekly and monthly pick up reports and market trends from the different perspectives of market segment, source of business, room type, point of sale, etc., to ensure constant optimisation of the pricing strategy.
Review, monitor and control the production and evolution of the different distribution channels (GDS, IDS, [protected info], hotel direct...) and market segments.
Responsible for the design of a pricing strategy and room type supplement strategy that maximises revenue from superior rooms and rooms with attribute. Monitor the performance of typologies, designing action plans for categories whose performance is not in line with expectations.
Leading their hotel's upselling strategy at the three key moments: booking, pre-arrival and arrival at the hotel.
Responsible for implementing an aggressive overbooking strategy to ensure revenue maximisation, driving crosselling opportunities between nearby hotels.
Responsible for deciding participation in low hotel campaigns as well as segment discount levels, keeping the focus on RevPAR maximisation.
Oversee and validate the group and event quotation process, ensuring that the operations team follow pricing instructions.
Coordinate the rate pyramid strategy.
FORECASTING AND BUDGET
Responsible for the generation of weekly and periodic forecasts for their hotel.
Generate minutes and action plans for each forecast, ensuring the feasibility of the actions planned to address the challenges analysed in the forecast.
Create their hotel's annual budget, as well as the necessary periodic revisions or ad-hoc reforecast.
MARKET PENETRATION
Analyse and monitor their hotel's trade fair periods and peak dates. Increase the hotel's RGI during high demand periods.
Ensures that the pricing strategy positions the hotel appropriately in the market vs the competitors.
REPORTING AND DATA ACCURACY
Prepare and lead their hotel's business review meetings.
Ensures, together with the Yield executive team, the accuracy of the data presented in the reports.
Oversee the correct entry of reservations and group booking blocks into the system by the reservation teams.
DIRECT CHANNEL AND PROFITABILITY
Use the tools at their disposal to seek OTAs disintermediation as well as other commission-based channels (LX, discounts and Meliá Rewards programs).
Ensure prioritisation of the direct channel, especially at times of high demand, through reporting and monitoring.
Compile the different strategies with the ultimate goal of disintermediating the OTAs and other intermediaries booking process.
ECONOMIC-FINANCIAL
Participate in the preparation of their department's budget according to the set guidelines.
Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
Participate in the preparation of projections by providing information on their department.
Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
They are aware of the hotel's economic results, as well as the impact of their department on them. Convey detailed information to their team.
To ensure the fulfilment of their department's economic goals while being aware of the hotel's economic goals, as well as their fulfilment. Convey information to their team, clearly.
They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure.
Control and monitoring of their area's Operational PAI, respecting the timings set by the company.
Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control.
Collaborate on departmental review points during audits and establish action plans to address the reported issues.
Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS.
What are we looking for?
EDUCATION AND TRAINING:
Degree or equivalent in business studies or hotel management. Revenue Management training will be valued positively
LANGUAGES:
Local language (depending on the geographical location of the property) and advanced English.
SPECIFIC KNOWLEDGE:
Knowledge and experience in Pricing, Forecasting, Benchmarking... Knowledge of the Opera, Switch, Duetto will be valued. Knowledge of SAP. Knowledge of hotel operations. Demonstrate strong analytical and numerical skills. Ability to inspire and lead a team by example. Ability to work under pressure while always paying attention to detail. Leadership, proactivity, and initiative.
EXPERIENCE:
Minimum 2 years of experience in revenue management/supervision in the hotel sector.