revenue & Reservations manager

• Responsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand's marketing and customer's needs.
• Responsible for implementing a revenue management approach at a dedicated hotel to maximize revenue in accordance with the hotel strategy, marketing of the brand and customer needs.
• Responsible for having all the revenue management processes in place in the hotel, he/she implements the GM's strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
• Responsible for all revenue management processes at the hotel, implementing the General Manager's strategy on a daily basis, planning updates, group quotes and reporting to the General Manager, when the market deviates from the strategy.
• Be in charge of helping to reach and beat the operational turnover budget of the hotel.
• Responsible for helping to achieve the hotel's operating revenue budget.
• Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization.
• Assist the General Manager in creating the strategy (with proper analysis) and to work effectively with the joint implementation management system. Moreover, to implement the strategy, based on daily recommendations in distribution channels, as well as daily checks on recommendations on the meaning of the system and provide additional or optimal recommendations for modifications.
• Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
• Communicate processes for compliance with order quality and data inclusion in PMS, towards booking staff and receptionists;
• Regularly check input and data quality. Update the event database.
• Update the Reservations event database:
• Ensure the booking, cancelation or adjustment of room booking are handled smoothly and well recorded for reference.
• Ensure that reservations, cancellations or adjustments of guests' reservations are handled smoothly and stored fully for reference.
• Respond relating room booking information to partners and consult to Manager and Assistant FO Manager on relating information before sending confirmation to guest.
• Respond to partners with information related to reservations and advise the Head and Deputy Head of Reception department on the relevant figures before sending confirmations to guests.
• File relating records in relating to room booking.
• Keep a record of documents related to the reservation.
• Check list of incoming guests and relating documents 1 day prior to their arrival to ensure correct information.
• Check the visitor list and related documents one (01) day before arrival to ensure accurate information.
• Print list of incoming guests in the day and send to relating departments.
• Print the list of upcoming guests for the day and send the relevant departments.
• Make weekly and monthly reports, to estimate room occupancy and send to Manager and Assistant Manager of FO Department.
• Make preliminary reports monthly, weekly, predict room capacity for the Head and Deputy Reception Department.
• Print out list of VIP guests including their information, hobbies and send to department-in-charge on weekly basis.
• Weekly print a list of VIPs with information, interests and send them to the departments in charge.
• Maintain and develop good relationships with travel agents, airline companies, business enterprises as well as social organization.
• Maintain and strengthen good relationships with tour operators, airline companies, commercial organizations as well as social organizations.
• Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
• Survey the market, price competitors and closing dates as the basis for future pricing strategies;
• Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
• Analyze contract performance (price, allocation, number of rooms sold, etc.) before deciding on an extension.
• Act as a support in the preparation of the annual revenue budget.
• Performed as an aid in preparing an annual revenue budget.
• Other tasks as assigned by General Manager.
• Report to General Manager.