KEY FUNCTIONS
Member Engagement &
Service Delivery:
Deliver bespoke experiences for members and guests of Cosmo Club.
Anticipate member needs and follow up to ensure satisfaction and loyalty.
Foster a high-touch, exclusive atmosphere through service consistency.
Event &
Reservation Coordination:
Manage reservations for events, shows, dining, and private bookings.
Coordinate special arrangements such as birthday setups, private tours, or preferred seating.
Internal Communication &
Collaboration:
Work closely with Host, F&B, Gaming, and Security teams to fulfill guest service requirements.
Provide daily updates and shift handover reports for smooth transitions between concierge staff.
VIP &
Loyalty Management:
Maintain updated profiles of VIP and frequent members to provide tailored services.
Ensure discreet handling of sensitive guest preferences and requests.
Feedback Handling &
Documentation:
Log guest interactions and service recovery details in CMS or concierge logs.
Identify recurring service gaps and propose improvements to management.
QUALIFICATIONS INCLUDE THE FOLLOWING:
Experience in a customer service or hospitality role, with a focus on guest relations is a plus
Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
Proficiency in English; additional languages such as Mandarin, Cantonese, or Korean are an asset.
Availability to work varied shifts, including nights, weekends, and holidays.
A high school diploma is required; additional education in hospitality or related fields is a plus.
Knowledge of hospitality management software and Microsoft Office Suite.
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