Risk Management Executive

VNG Corporation

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 14/09/2020

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Risk Management Executive

Mô tả công việc

Risk Management team at ZaloPay gathers highly motivated team players who dedicate in risk assessment, analyzing fraud & abuse patterns and then building and adopting advanced prevention mechanisms while balancing risk management impact, user experience and business growth.

As a Risk Management Executive you will have the opportunity to:

Be involved in Fintech business with ZaloPay - expected to be one of the leading e-payment products in Vietnam;
Wide up your knowledge in Risk management area of Fintech/ E-commerce industry;
Be in charge of Risk management policy & operation for Promotion Abuse - one of three key components of Consumer Risk at ZaloPay;
Work with and get knowledge from other components of Fintech area (e.g. core backend, front-end, QC, marketing, BI...)

What you will do

Work closely with Campaign owners and Marketing team on continuously refining the promotion mechanics and risk rules to reduce abuse and loss without impeding user experience for good users;
Do Risk assessment of promotions before launch, define strategies and risk mitigation plan;
Monitor promo abuse status and take actions to stop abuse during promo launch;
Report and review post-mortem Risk metrics and performance; Work closely with Risk Data Science on:
- Analyzing normal users and promotion abusers to propose new mechanics/rules for further reducing abuse loss rate and false-positive rate;
- Proposing mechanics/rules to increase coverage rate of Risk Engine with low impact to normal users;
- Deep-dive into suspected promotion abuse cases to identify abuser behavior, vulnerabilities of promotion campaign;
- Support to define and build promotion dash board to track and monitor promotion campaigns performance and identify abnormal behavior

Yêu cầu

Have 1+ years of experience at payment companies or e-wallet companies or e-commerce companies;
Knowledge of promotion schemes and policies is preferred;
Ability to predict user and abuser behavior for promotion scheme;
Decision making and problem solving skills - ability to identify the root cause, evaluate potential loss, user experience impact; and quickly give solution;
Ability to identify and analyze trends or patterns of normal users and abusers;
Ability to work well in a fast-paced environment;
Ability to manage multiple tasks and deadlines;
Great communication skills - ability to communicate well with teams to give persuasive opinions and define rules