Road Logistics Customer Care & Operations Specialist

* Reason to join with us
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
* Your Role
• The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Cross border trucking service, Sea/ Air import/ export custom clearance, order handling, truck planning, data, KPI control and supervise all activities related to distributions per assigned customers.
• Maintain good relationship with customers/ internal customer and subcontractors
* Your tasks and responsibilities
• Daily communicate with team, checking document (DO/CO, EIR receipt, BL, invoice/ packing list...), follow up CDF with sub-contract, handling custom clearance service.
• Daily communicate with internal team, subcontractor, customer and relevant parties to get smooth operation in import/ export sea/air services.
• Understanding of coordinating process of import and export for truck transportation
• Ensure driver compliance on safety, receiving and delivery process.
• Follow up and require driver to acquire 100% on time delivery and other agreed KPIs.
• Update daily operation report and KPI accurately and meet Kuehne + Nagel request.
• Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
• Conduct operation in line with SOPs, working instructions.
• Maintain team work, productive working environment.
• Willing to work overtime / shift and ad-hoc task in case of need to complete service.
• Handle cross booking request from nominated and free hand customers.
• Follow shipping instructions from sales department, destinations and customers.
• Follow the working instructions and SOP to full fill their job properly.
• Close file, do FSL, collect money.
• Resolve, Report, Record complaints in professional manner.
• Train new employees if requested.