Room Reservations Manager (Hospitality)

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience N/A Years
Gender Male/Female
Sector
Hà nội, Bắc Ninh, Hưng Yên
Industry
Dịch vụ khách hàng , Du lịch/Khách sạn/ Hàng không , Nhà hàng / Nghỉ dưỡng
Job Description
Our client is a foreign-invested company, now looking for a Room Reservations Manager (Hospitality, Negotiable, ID17072):
Ensure the team is well-versed in hotel products, including rooms, rates, facilities, and promotions.
Stay updated on the hotel's sales strategy, rates, and booking status.
Monitor guest satisfaction, ensuring requests are met and reservations are honored.
Collaborate with Operations, Front Office, and Accounts to ensure a seamless guest experience.
Ensure the Reservations team adheres to standard operating procedures (SOPs) and provides regular training.
Manage reservations, changes, cancellations, and follow-up to maximize revenue and guest satisfaction.
Safeguard against booking errors and ensure data privacy and security.
Handle no-shows, cancellations, and penalty charges per hotel policy.
Requirement
Male/Female
Minimum of a bachelor's degree in Hotel Management, Business Administration, or related fields
At least 5 years of experience in a similar position
Proficiency in English, especially in communication
Keywords
Viec lam tai Ha Noi
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Room Reservations Manager (Hospitality)