Shift Manager (Hospitality)

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience 5-7 Years
Gender Male/Female
Sector
Hà nội, Bắc Ninh, Hưng Yên
Industry
Dịch vụ khách hàng , Du lịch/Khách sạn/ Hàng không , Nhà hàng / Nghỉ dưỡng
Job Description
Our client is a foreign-invested company, now looking for a Shift Manager (Hospitality, Negotiable, ID17071)
Lead by example in appearance, attitude, professionalism, and fairness, ensuring smooth operations in areas such as the Front Desk, Guest Relations, Group Coordination, Operator, and Business Centre.
Act as the primary contact for guests seeking management support and resolve issues promptly.
Maintain ongoing communication with the Front Office Manager to report feedback, issues, and suggestions for improvement.
Accurately record and update the Duty Manager logbook with shift activities, incidents, and unresolved tasks.
Participate in daily briefings and weekly meetings to share updates, ideas, and solutions, fostering collaboration across the team.
Conduct staff briefings in the absence of the Assistant Front Office Manager, addressing concerns and providing guidance.
Ensure clear communication and coordination between all Front Office sections, housekeeping, and other departments to optimize guest experiences.
Oversee transportation arrangements, room requests, and prioritize cleaning schedules effectively.
Manage financial compliance and ensure adherence to audit procedures.
Organize efficient shift handovers and maintain high standards of operational continuity.
Requirement
Male or female
Minimum of a Bachelor's degree in Hospitality Management or a related field.
At least 5 years of experience in a similar position within the Front Office department, preferably in a 5-star environment.
Proficient in English, with excellent communication skills in both spoken and written forms.
Keywords
Shift Manager (Hospitality)
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