Room Service Manager
InterContinental Ha Long Bay Resort & Residences
Địa điểm làm việc: Quảng Ninh
Hết hạn: 11/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
The Health Club Supervisor is responsible to ensure the exceptional in-room dining experiences to guests, ensuring the efficient, smooth delivery of food and beverages to guest rooms:
Supervise and manage the room service team to ensure high standards of service, quality, and efficiency in delivering food and beverages to guest rooms.
Oversee the day-to-day operations of the room service department, ensuring timely and accurate fulfillment of guest orders while maintaining a high level of guest satisfaction.
Develop and implement standard operating procedures for room service, ensuring consistency and quality of service in line with the resort's luxury brand standards.
Collaborate with the kitchen and F&B teams to develop room service menus that reflect the resort's dining offerings and guest preferences.
Monitor room service orders, ensuring that they are processed and delivered promptly, with attention to detail and presentation.
Handle guest complaints and special requests regarding room service, resolving issues quickly and professionally to ensure a positive guest experience.
Ensure the room service team is fully trained on product knowledge, proper service techniques, and resort standards, including health and safety regulations.
Manage inventory for the room service department, including food, beverages, and service items, ensuring adequate stock levels are maintained.
Prepare and manage the room service department's budget, including cost control, waste management, and labor efficiency.
Create and manage room service schedules, ensuring appropriate staffing levels based on demand and occupancy.
Conduct regular performance evaluations for room service staff, providing coaching and development to improve performance and service quality.
Coordinate with the housekeeping department to ensure room service trays and items are collected in a timely and discreet manner.
Ensure that all room service operations comply with the resort's standards for hygiene, sanitation, and safety.
Supervise and manage the room service team to ensure high standards of service, quality, and efficiency in delivering food and beverages to guest rooms.
Oversee the day-to-day operations of the room service department, ensuring timely and accurate fulfillment of guest orders while maintaining a high level of guest satisfaction.
Develop and implement standard operating procedures for room service, ensuring consistency and quality of service in line with the resort's luxury brand standards.
Collaborate with the kitchen and F&B teams to develop room service menus that reflect the resort's dining offerings and guest preferences.
Monitor room service orders, ensuring that they are processed and delivered promptly, with attention to detail and presentation.
Handle guest complaints and special requests regarding room service, resolving issues quickly and professionally to ensure a positive guest experience.
Ensure the room service team is fully trained on product knowledge, proper service techniques, and resort standards, including health and safety regulations.
Manage inventory for the room service department, including food, beverages, and service items, ensuring adequate stock levels are maintained.
Prepare and manage the room service department's budget, including cost control, waste management, and labor efficiency.
Create and manage room service schedules, ensuring appropriate staffing levels based on demand and occupancy.
Conduct regular performance evaluations for room service staff, providing coaching and development to improve performance and service quality.
Coordinate with the housekeeping department to ensure room service trays and items are collected in a timely and discreet manner.
Ensure that all room service operations comply with the resort's standards for hygiene, sanitation, and safety.
Yêu cầu
Proven experience as a Room Service Manager, Assistant Manager, or in a similar position within a luxury hotel or resort.
Strong knowledge of food and beverage service, menu development, and room service operations.
Excellent leadership and management skills, with the ability to motivate and guide a team.
Exceptional communication and interpersonal skills, with a focus on guest satisfaction and team collaboration.
Ability to handle multiple tasks in a fast-paced, high-pressure environment.
Proficiency in using hotel management and point-of-sale (POS) systems.
Strong organizational and time-management skills with keen attention to detail.
Flexible, with the ability to work varying shifts, including weekends and holidays.
Strong knowledge of food and beverage service, menu development, and room service operations.
Excellent leadership and management skills, with the ability to motivate and guide a team.
Exceptional communication and interpersonal skills, with a focus on guest satisfaction and team collaboration.
Ability to handle multiple tasks in a fast-paced, high-pressure environment.
Proficiency in using hotel management and point-of-sale (POS) systems.
Strong organizational and time-management skills with keen attention to detail.
Flexible, with the ability to work varying shifts, including weekends and holidays.
Quyền lợi
Competitive salary and Pre-opening service charge
At least 14 annual leave days/year
Monthly Service charge
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
At least 14 annual leave days/year
Monthly Service charge
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Ẩm thực
Vị trí
Trưởng ca/ Giám sát
Cập nhật
11/11/2024 23:07
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Ẩm thực
Vị trí
Trưởng ca/ Giám sát
Cập nhật
11/11/2024 23:07
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/12/2024
Giới thiệu công ty
Xem trang công ty
In the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future...
Quy mô công ty
Chưa rõ
Việc làm tương tự
InterContinental Ha Long Bay Resort & Residences
Thỏa thuận
11/12/2024
Quảng Ninh
hỗ trợ doanh nghiệp
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