Room Service ManagerInterContinental Ha Long Bay Resort & Residences

The Health Club Supervisor is responsible to ensure the exceptional in-room dining experiences to guests, ensuring the efficient, smooth delivery of food and beverages to guest rooms:
Supervise and manage the room service team to ensure high standards of service, quality, and efficiency in delivering food and beverages to guest rooms.
Oversee the day-to-day operations of the room service department, ensuring timely and accurate fulfillment of guest orders while maintaining a high level of guest satisfaction.
Develop and implement standard operating procedures for room service, ensuring consistency and quality of service in line with the resort's luxury brand standards.
Collaborate with the kitchen and F&B teams to develop room service menus that reflect the resort's dining offerings and guest preferences.
Monitor room service orders, ensuring that they are processed and delivered promptly, with attention to detail and presentation.
Handle guest complaints and special requests regarding room service, resolving issues quickly and professionally to ensure a positive guest experience.
Ensure the room service team is fully trained on product knowledge, proper service techniques, and resort standards, including health and safety regulations.
Manage inventory for the room service department, including food, beverages, and service items, ensuring adequate stock levels are maintained.
Prepare and manage the room service department's budget, including cost control, waste management, and labor efficiency.
Create and manage room service schedules, ensuring appropriate staffing levels based on demand and occupancy.
Conduct regular performance evaluations for room service staff, providing coaching and development to improve performance and service quality.
Coordinate with the housekeeping department to ensure room service trays and items are collected in a timely and discreet manner.
Ensure that all room service operations comply with the resort's standards for hygiene, sanitation, and safety.