Rooms Division ManagerCrowne Plaza Phu Quoc Starbay
Nơi làm việc: Kiên Giang
Ngành nghề: Truyền thông/Internet/Online Media, Marketing - PR
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 10/09/2024
Hạn nộp: 05/11/2024
Mô tả công việc
As Rooms Division Manager you'll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.
People:
• Support colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR related actions where needed.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Interact with outside contacts: guests, vendors, and other contacts as needed.
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Financial:
• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
• Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Hit all personal/team sales goals and maximise profitability.
• Help prepare the departmental budget and financial plans including the hotel marketing plan.
Guest Experience:
• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their experience.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
Responsible Business:
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.
• Act as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiries.
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.
• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
• Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done...
People:
• Support colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR related actions where needed.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Interact with outside contacts: guests, vendors, and other contacts as needed.
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Financial:
• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
• Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Hit all personal/team sales goals and maximise profitability.
• Help prepare the departmental budget and financial plans including the hotel marketing plan.
Guest Experience:
• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their experience.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
Responsible Business:
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.
• Act as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiries.
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.
• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
• Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done...
Yêu cầu công việc
1. Education:
Ba Bachelor's degree / higher education qualification / equivalent in Hotel Administration. Business Administration
chelor's degree / higher education qualification / equivalent
2. Service years in the field:
04 years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
3. Knowledge and skills:
Strong knowledge of local businesses and business trends required.
Good Communication and writing skills.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Tasks and Project Management
4. Language:
Fluent in English (speaking, listening, reading and writing).
5. Preferred (if required):
Ba Bachelor's degree / higher education qualification / equivalent in Hotel Administration. Business Administration
chelor's degree / higher education qualification / equivalent
2. Service years in the field:
04 years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
3. Knowledge and skills:
Strong knowledge of local businesses and business trends required.
Good Communication and writing skills.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Tasks and Project Management
4. Language:
Fluent in English (speaking, listening, reading and writing).
5. Preferred (if required):
Quyền lợi được hưởng
1. LEAVE - NGÀY NGHỈ
2 day - off per week/Hưởng 2 ngày nghỉ/tuần.
At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.
2. ALLOWANCE - TRỢ CẤP
Service charge/Thưởng phí phục vụ hàng tháng.
Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
Home leave allowance/Trợ cấp thăm nhà.
Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).
3. INSURANCE - BẢO HIỂM
24/7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.
4. OTHER BENEFITS - CÁC PHÚC LỢI KHÁC
Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.
Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.
2 day - off per week/Hưởng 2 ngày nghỉ/tuần.
At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.
2. ALLOWANCE - TRỢ CẤP
Service charge/Thưởng phí phục vụ hàng tháng.
Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
Home leave allowance/Trợ cấp thăm nhà.
Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).
3. INSURANCE - BẢO HIỂM
24/7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.
4. OTHER BENEFITS - CÁC PHÚC LỢI KHÁC
Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.
Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
10/[protected info]
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
10/[protected info]
Giới thiệu công ty
Crowne Plaza Phu Quoc Starbay việc làm
Khu Du Lịch Bãi Dài, Xã Gành Dầu, Huyện Phú Quốc, Tỉnh Kiên Giang
Việc làm tương tự
Housekeeping Attendant/Nhân viên Buồng phòng
Sheraton Phu Quoc Long Beach Resort
Thỏa thuận
Kiên Giang
25/09/2024
Room Attendant/ Nhân Viên Buồng Phòng
The Shells Resort & Spa - Phu Quoc
Thỏa thuận
Kiên Giang
30/09/2024
Housekeeping Secretary/ Thư Ký Bộ Phận Buồng Phòng
Premier Residences Phu Quoc
8 - 12 triệu VNĐ
Kiên Giang
20/10/2024
Tổ trưởng buồng phòng/ Housekeeping Captain
Ocean Bay Resort Phú Quốc
6.500.000đ - 8.000.000đ
Kiên Giang
30/09/2024
HRBP Manufacturing - Kiên Giang (For Fresh Graduate Student)
CÔNG TY TNHH SIAM CITY CEMENT (VIETNAM) (INSEE)
Cạnh tranh
Kiên Giang
30/09/2024
Housekeeping Manager
CÔNG TY CỔ PHẦN A&B GREEN GLAMPING GLOBAL GROUP
Thoả thuận
Kiên Giang
10/10/2024
Rooms Controller/ Chuyên Viên Điều Phối Phòng
InterContinental Hanoi Westlake
Thỏa thuận
Kiên Giang
21/09/2024
Intern (Front Office/ Housekeeping/ Food & Beverage Service/ Reservations/ Kitchen/ Purchasing/ Recreation/Finance)
Pullman Phu Quoc Beach Resort
Thỏa thuận
Kiên Giang
24/09/2024
Assistant Housekeeping Manager Trợ Lý Trưởng Bộ Phận Buồng Phòng
Wyndham Garden Grandworld Phu Quoc
Thỏa thuận
Kiên Giang
22/09/2024
Chuyên Viên Quay Dựng (Media) - Phòng Marketing
Ngân hàng TMCP Kiên Long - Kiên Long Bank - KienlongBank
Thương lượng
Kiên Giang
09/10/2024
Vị trí Rooms Division Manager do công ty Crowne Plaza Phu Quoc Starbay tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Rooms Division Manager hoặc công ty Crowne Plaza Phu Quoc Starbay ở các link phía trên
Giới thiệu công ty
Crowne Plaza Phu Quoc Starbay việc làm
Khu Du Lịch Bãi Dài, Xã Gành Dầu, Huyện Phú Quốc, Tỉnh Kiên Giang