Sales And Tour Operations Executive

Company Description Asia Vietnam Travel (AVT Travel), established in 2014, is a local tour operator and destination management company specializing in Vietnam and Southeast Asia. The company designs culturally rich and nature-focused travel experiences, offering carefully curated tours for international and domestic travelers. AVT Travel is led by a team of passionate local experts dedicated to flexible, personalized service and high-quality travel solutions.
The company focuses on creating memorable "wow" moments that turn trips into exceptional holidays and long-term customer relationships.
Role Description The Sales and Tour Operations Executive is a full-time, on-site role based in Vietnam. This position is responsible for handling inbound inquiries, consulting travelers on suitable tour packages, and closing sales through email, phone, and online channels. The role includes coordinating daily tour operations, preparing itineraries and quotations, managing bookings with local suppliers, and ensuring accurate tour documentation.
The Executive will support customers before and during their trips, resolve service issues, and maintain strong relationships with partners and agents. Additional responsibilities include monitoring sales performance, updating product information, supporting promotional campaigns, and collaborating with the team to improve tour offerings and customer satisfaction.
Qualifications
Candidates should possess strong Sales and Sales Operations skills to handle inquiries, convert leads, manage bookings, and meet revenue targets.
Candidates should possess excellent Communication and Customer Service skills to advise clients, respond promptly, and ensure positive travel experiences.
Candidates should possess solid Analytical Skills to prepare accurate quotations, review sales data, and optimize tour and pricing strategies.
Relevant experience in travel, tourism, hospitality, or a similar customer-facing industry is highly beneficial.
Good written and spoken English; additional languages are an advantage.
Proficiency with office software and online booking tools, along with strong organizational and time-management abilities.
Ability to work on-site in Vietnam, collaborate within a multicultural team, and adapt to peak travel seasons and changing customer needs.