Sales Engineer

About IEK Southeast Asia
IEK Southeast Asia is a subsidiary of IEK Group - an international electrical engineering manufacturer headquartered in Moscow, Russia.
IEK Group specializes in low-voltage electrical equipment, industrial automation, lighting solutions, telecommunication products, and integrated industrial solutions under brands including IEK®, IEK Lighting®, ITK®, ONI®, LEDEL®, and MasterSCADA®.
With a strong commitment to the Vietnam and Southeast Asia markets, IEK Southeast Asia is expanding its distributor network and strengthening partnerships across industries including industrial manufacturing, infrastructure, construction, energy, utilities, and M&E sectors.
• Research and analyze customers' technical needs, applications, and requirements to propose suitable products and solutions.
• Work closely with the Sales team to develop new customers, expand existing accounts, and identify business opportunities.
• Participate in meetings with customers, distributors, and partners to provide technical consultation and support.
• Consult on products and technical solutions suitable for customers' actual needs and applications.
• Support Sales in product selection, technical specification, solution configuration, and quotation preparation.
• Prepare technical documents, solution proposals, product comparisons, presentations, and other materials supporting sales activities.
• Conduct product/solution introductions, presentations, and demonstrations for customers, distributors, and partners when required.
• Follow up and support business opportunities from initial inquiry and technical consultation through to customer order confirmation.
• Work closely with Sales to handle customers' technical questions, requests, and issues throughout the sales process.
• Coordinate with the Technical Team/HQ to handle special technical requirements, confirm specifications, and identify suitable solutions for customers.
• Support product/solution testing, commissioning, and troubleshooting when required.
• Collect customer feedback and market information on products, applications, and technical needs to support business activities and product development.
• Proactively research and learn about the company's new products and technologies to improve technical knowledge and solution consulting capabilities.
• Read and understand datasheets, catalogues, manuals, and basic electrical diagrams for technical consulting and sales activities.
• Perform other tasks related to Sales Engineering and technical support as required.