Under the general guidance and supervision of the Director of Wink Experience and Area Operations Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink guide is responsible for ensuring service delivery is at its best and standards of the Wink space operations are met in accordance to the company's established Wink Hotels standards.
Wink guide reports directly to Wink Experience Manager and needs to proactively provide cross - functional duty and support to F&B team when necessary.
Personality & Ethos
• Clear, confident in all means of communications
• Process-oriented, detail-minded, organized
• Self-motivated, proactive, and takes initiative
• Accountable, responsible, reliable
• Able to stay calm and positive under pressure
• Demonstrates high self-esteem, self-management, integrity and honesty
• Analytically minded, decisive, creative and thoughtful problem-solving
• Multi-tasker; manages time and prioritizes effectively
• Thrives in fast-paced, changing environment
• Resilient to adversity, adaptable to change
• Commitment to continuous learning
• Embraces diverse cultures and being a team player
• Embraces and drives "Wink" personalization, brand and culture
Responsibilities
• Proactively managing a given number of key accounts / key prospects account
• Conducting 8 sales calls on daily basis to maintain a strong relationship to clients
• Proactively prospecting new accounts and following the sales process through to convert into 'producing' accounts
• Planning and conducting familiarization tours and site inspections in line with business needs
• Negotiating the terms of an agreement and close sales after management approval
• Interfacing with operations on a timely basis
• Ensuring that all accounts are properly updated in Property Management System (PMS) and that the system is utilized to its full capacity
• Maintaining up to date activity and production information for each account
• Analyzing sales mix and likely impact on hotel goals
• Checking customer satisfaction and resolving issues to ensure repeat business
• Gathering market, customer information and providing feedback on hotel trends
• Representing the organization at trade exhibitions and events
• Providing hotel proposals and quotations
• Understanding, continuing update and compliance of the relevant policies, procedures and service delivery standards of this position
• Understanding, continuing update and compliance of human resources policies, procedures and code of discipline; while promoting management, team and cross department support, professionalism and good relations
• Performing other related duties and functions assigned by the Director of Sales and
Sales ManagerWork Experience Requirements
• At least 2 years' experience in hotel sales is required
• Bachelor's degree in major of communications, business administration, marketing, hospitality management or equivalent
• Good written and verbal communication skills in both Vietnamese and English, other languages a plus
• Conflict management, impact and influencing; listening, understanding and responding; teamwork and cooperation
• Ability to think critically, offer solutions, anticipate problems and provide solutions; provide high level of attention to detail
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS