Sales Executive (TA/ Corp)Saigon Hanoi Hotel - Nicecy Group

1. NEW CUSTOMERS:
Utilize various channels to gather customer information, forming a database of potential clients.
Proactively reach out to potential customers identified through self-searching or the hotel's data system, introducing services and exclusive offers.
Send service details via email for customer reference and promptly address inquiries received via email, call, zalo, etc
Apply sales techniques to negotiate and convince guests to utilize the hotel's services.
2. TAKING CARE OF NEW AND OLD CUSTOMERS:
Caring for both new and existing customers.
Providing timely support and addressing customer requests and complaints promptly.
Monitoring contract expiration dates to encourage contract renewal.
Actively sharing promotional offers with existing customers to encourage repeat service usage.
Facilitating contract renewals with returning customers who wish to engage with the service again
3. CONTRACT IMPLEMENTATION:
Following contract closure, sales personnel collaborate with relevant departments to ensure contract implementation aligns with customer requirements.
Facilitating the contract settlement process and assisting the accounting department in debt collection efforts.
Collaborating with the Marketing department to devise and execute holiday and Tet incentive programs, customer appreciation initiatives, and the introduction of new products and services to attract customers.
Generating regular work reports as needed.
Actively participating in department meetings, providing guest feedback for effective problem-solving.
Implementing the business plan as required.