* Position Summary
- The
Sales Manager is responsible for developing and implementing sales strategies to maximize revenue across all business segments, including Spa, Mud Bath, Beach Club, Food & Beverage, Corporate Events, and Group Bookings. The role focuses on expanding the customer base through B2B partnerships, travel trade, hotels, corporate clients, and direct consumer sales while ensuring exceptional guest experiences.
* Key Responsibilities
- Develop and execute sales strategies to increase spa and beach club revenue.
- Identify new business opportunities in domestic and international markets by building and maintain relationships with: Hotel & resort, tour operators, travel agencies, airlines, wedding planners, event organisers, local businesses...
- Conduct sales presentations, site inspections, and client meetings.
- Negotiate contracts and pricing while maximizing profitability.
- Monitor sales KPIs, prepare forecasts, and report performance to management.
- Work closely with BOD to create promotional campaigns and seasonal offers.
- Coordinate with Spa, Beach Club, Events, and Operations teams to ensure excellent guest experiences.
- Manage guest relationship by resolve customer concerns promptly, build long-term client relationships and ensure high guest satisfaction and repeat business.
- Lead, coach, and motivate the sales team to achieve monthly and annual targets.
- 3-5 years of sales experience in hospitality, luxury retail, wellness, resort, or spa industries. Experience in Phu Quoc market is preferred.
- Strong negotiation, communication, and presentation skills.
- Proven ability to meet or exceed revenue targets.
- Excellent networking and relationship-building abilities.
- Fluent English; additional languages are an advantage for international resorts.
- Customer relationship management
- Hospitality and luxury service mindset
- Monthly Salary: VND 20-30 million, depending on qualifications and experience.
- Full provision of work equipment and necessary tools.
- Performance-based bonuses and a 13th-month salary.
- Full participation in Social Insurance and Health Insurance in accordance with Vietnamese labor law.
- Career advancement opportunities within the company.