Sales Manager

I. JOB OVERVIEW
- Building up and maintain the relationship with customer including Event/Corp/ Leisure session
- Customer's education and delivery hotel information to customer in a right way.
- Maximize the revenue of hotel including room, banquet, event, transportation...
II. DUTIES AND RESPONSIBILITIES
- Plans and manages sales calls according to Account Management procedures adhering on an annual, monthly, weekly and daily basis.
- Handles all enquiries and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
- Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
- Maintains good relationship and solicits daily room-night production of individual and groups business from the existing and new accounts in order to meet sales targets.
- Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
- Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
- Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Smile.
- Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
- Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
- Achieve sales objectives and goals as set by the management.
- Build rapport with key corporate accounts.
- Complete assigned sales calls on a daily basis.
- Conduct site inspections.
- When required attend/schedule lunch entertainment for key corporate accounts.
- Share with team in sales briefing once a week pertaining to the corporate business environment in the markets.
- Ensure that all accounts profile and all sales reports and any other relevant information are updated.
- Schedule calls to be made one week in advance and share this information in the daily sales briefings.
- Coordinate sales blitzes in the designated areas of growth potential in city, industrial area with immediate supervisor.
- Plan for the development of social networking activities.
- Provide solutions for problems and adjust changes in time.
- Track and analyze about social activities of customers or competitors.
- Control the work on schedule efficiently.
- Plan event from start to finish according to requirements, target audience and objectives.
- Come up with suggestions to enhance the event's success.
- Source and negotiate with vendors and suppliers.
- Suggestion of hiring performances.
- Coordinate all operations.
- Lead promotional activities for the event.