Sales Manager

1. To take care of the Travel Agents market both domestic and overseas
2. To do telemarketing, telecommunication, sales visits and meeting with customers daily
3. Is responsible for doing correspondents for given market/customers
4. Is responsible to forecast and react accordingly to the market
5. Is responsible for doing necessary research in order to update the Hotel Management as to propose competitive strategy
6. Is responsible to train his/her subordinates such as: Sales Executive, Clerk, etc
7. Is responsible to prepare weekly, monthly, annually report to Management
8. Is responsible to organize Trade Show, Public Relation, etc in accordance to the Hotel budget and targeted markets
9. Is responsible to design promotion as and when necessary
10. Is responsible for proper running of the Sales office including procedures and standards
11. Is responsible to keep track of all customers database and arrange the office system properly
12. Is responsible to achieve goals and objectives set by the Management monthly, annually in terms of production in room nights, no of meal bookings, etc
13. Able to obtain and maintain great customer relationship from fostering them with customer service programs
14. To attend the early bird meeting
15. To coordinate with other operational departmental outlets HODs and staff to get things done smoothly to ensure of Guest Total Satisfaction
16. To do Sales trip to other Cities/Provinces/Other countries to do marketing and sales visits for the Hotel products and services
17. Is responsible to prepare and propose contract for Travel Agents/Clients to book the Hotel Rooms and services
18. Is responsible to monitor the market mix of the Hotel and adjust in accordance with the Hotel overall marketing strategy
19. To be responsible for his/her subordinates performance and discipline
To ensure of profitable Room Sales and related Outlets sales from Travel Agents market through marketing and sales activities.
To deliver the Management strategy and ensure the standard of customer services.