Sales Manager

•Embraces the IHG Ways of Sales
• Ongoing refresh and development to practice and execute sales process as guided through IHG Strategic Sales Program 1, 2, 3 & 4
• Builds and develops professional profile within local market place and industry through attendance at various events and local market place
• Works with superior on manpower planning and management needs
• Focus on the needs and service of our Japanese guests, including coordinating with Front Office and Housekeeping for any special requirements in advance.
• Review all Japanese arrivals and VIPs to check room allocations, amenities, and special requests
• Inspect any Japanese VIP rooms prior to arrival and greet the guests personally, providing in room check in.
• Handle any issues or requests as required, communicating with the guest and Travel Agency/Company office as necessary
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
• Conduct client interviews
• Entertain clients
• Plan and conduct familiarization tours and site inspections
Responsible Business
- Ensures to highlight and communicate hotel's Fire Life and Safety standards in all Requests for Proposal - RFPs and business tenders
- Be consistent in our external message to client our aim to "reduce impact of our environment" regardless of the business value
Financial Returns
• Monitors competitors activities and assists in marketing intelligence
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
• Services existing business through management of account bases
• Sell all facets of the hotel
• Manage the corporate head office and the preferred hotel history for that company
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market
• Provides direction on, and conducts market research and analysis
• Travel when required to promote the hotel and develop potential business
• Maintain regular contact with the IHG hotels in your region and the regional reservation office
• Monitors existing business and inputs into sales strategy meetings to maximize business
• Grows existing business and establishes and pursues leads which will develop business
• Interfaces with operations on a timely basis
• Initiates and prepares tenders for business
• Assesses sales and marketing data
• Assists with the preparation of new products and services
• Assists in the evaluation of sales and marketing activities
• Analyses sales mix and likely impact on hotel goals
• Implement direction from Director of Sales and Marketing and Regional Managers
• Liaison with advertising agency
• Stock control of collateral
• Collateral input
• Execute advertising/creative briefs in a timely manner
• Works with superior in the preparation and management of the Department's budget