Sales & Marketing AssistantFERRARI VIETNAM - SUPREME AUTO

1. Sales Support
- Maintain product displays to ensure they meet the highest standards of presentation.
- Record and monitor prospect data, coordinating with the sales team to track sales progress through daily, weekly, and monthly report.
- Contact prospects and customers and present the company's products and services in line with the sales plan.
- Assess client needs and ensure accurate qualification of their requirements before redirecting them to the appropriate team member.
- Configure products based on customer preferences regarding color, materials, and equipment options.
- Oversee the sales contract process, including payments and documentation management.
- Carry out additional tasks as assigned by the Sales Manager.
2. Customer Relationship Management (CRM)
- Execute CRM initiatives, including loyalty and customer care programs.
- Oversee and implement the Ferrari contract plan for each customer.
- Foster relationships with partners for joint marketing initiatives, events, and partnerships.
- Provide support for company events and activities.
- Complete additional tasks as directed by the Sales Manager and Marketing Manager.
3. Administrative Support
- Welcome customers and prospects to the showroom, ensuring a seamless handover to the appropriate sales representative.
- Manage incoming calls, online requests and direct customer inquiries to the appropriate departments.
- Ensure the daily operation of the Sales Lounge and Consultant Room runs smoothly, always maintaining their condition.
- Collaborate with the accounting team to manage payment collection and ensure accounts receivables are current.