Sales Operations Executive (FTU/HCMUT graduates preferred)

About AMS
Established in 2003, AMS Co., Ltd. is a Vietnam-based supplier of industrial equipment. We work with leading international brands, serving customers across manufacturing, precision engineering, automation, and other industrial sectors.
At AMS, employees gain hands-on experience in sales operations, customer support, order management, international purchasing, and import coordination within a practical B2B environment.
Key responsibilities a) Inbound Customer Support and Consultation
Receive customer enquiries via telephone, email, Zalo, the company website, or referrals from the sales team.
Provide initial advice on products, applications, models, technical specifications, and possible replacement options.
Coordinate with the company's technical team and manufacturers when further clarification of the customer's technical requirements is needed.
Follow up and respond to customers promptly to improve the likelihood of closing orders.
Maintain strong relationships with existing customers and identify suitable upselling and cross-selling opportunities.
b) Quotations and Order Confirmation
Prepare and send quotations accurately and within the committed timeframe.
Monitor quotation status and proactively follow up with customers to move opportunities towards order confirmation.
Receive customer purchase orders and verify the accuracy of all commercial information before processing.
Coordinate internally to ensure timely order processing, delivery, and fulfilment of related customer requirements.
c) Order Management and Sales Operations Support
Create, update, and manage quotation, order, and customer data using tracking files or the company's internal system.
Coordinate with purchasing, warehouse, accounting, and other relevant functions to monitor product availability, deliveries, outstanding payments, and documentation.
Prepare and maintain sales records, including quotations, purchase orders, contracts, delivery records, invoices, and other relevant documents.
Support the resolution of after-sales issues relating to deliveries, missing documentation, and customer feedback.
d) Customer Care and Sales Development Support
Maintain and periodically follow up on customers who have received quotations but have not yet placed orders.
Proactively reconnect with previous inbound customers to identify new requirements and sales opportunities.
Introduce other suitable product lines or solutions offered by the company.
Record customer needs, feedback, and relevant market information to help management improve sales activities.
Proactively identify and approach prospective customers by participating in networking events.
e) Office Administration Support
Perform general office administrative duties.
Organise, maintain, and manage the company's general files, records, documents, and paperwork.
Support other internal administrative tasks as assigned.
Requirements
Bachelor's degree, preferably in an Engineering discipline such as Mechanical Engineering, Mechatronics, Automation, or Manufacturing Engineering, or in a Business-related field such as Logistics or International Trade.
Good English reading and writing skills. Chinese language proficiency is an advantage.
Prior experience in B2B customer service or industrial equipment sales is preferred.
Experience in technical equipment, automation, mechanical engineering, machine tools, or industrial components is an advantage.
Strong communication skills with the ability to advise customers clearly, confidently, and professionally.
Careful, detail-oriented, and capable of managing multiple tasks simultaneously.
Proficient in Microsoft Excel, Word, and professional email communication.
Benefits
Attractive and competitive salary and benefits package, including sales commission
Periodic and performance-based salary reviews.
Professional and flexible working environment.
Training and opportunities to develop practical commercial and technical skills.
Opportunities for long-term career development and advancement.
Working hours and location
Probation period: Two months.
Working hours: Monday to Friday, from 8:00 AM to 5:30 PM
Location: 243/9/10D To Hien Thanh, Hoa Hung Ward, Ho Chi Minh City, Vietnam