Sales SupervisorCÔNG TY TNHH PTE APAC

Daily:
Support Course Consultants (CCs) in meeting customers.
Observe CC-Customer interactions to ensure quality and professionalism.
Work with Customer Service Sup to make sure that CC-turns are scheduled fairly and appropriately.
Support CCs to close deals and resolve problems that arise outside of regulations.
Weekly:
Host meetings with sales team.
Guide and assign implementation tasks, deadlines and targets.
Supervise plan implementation.
Ensure team members are attending general English classes on a weekly basis at least.
Cooperate with Academic Manager (AM) to ensure that Study Advisors (SAs) and CCs are working together to get new students into their first class as quickly as possible, and for both teams to provide ongoing support for new students within their first month of enrollment.
Arrange schedules for CCs (Working/Front Desk/Indoor vs Outdoor/Etc.)
Monthly:
Follow-up on KPIs with CCs during monthly meetings.
Plan enrollment by month, quarter, year or by campaign in each phase, ensuring completion of assigned targets.
Coordinate with the Marketing department to update market information, competitors, analyze proposals and propose new enrollment plans.
Coordinate meeting and training times with other departments as needed.
Report enrollment activities weekly, monthly, quarterly, annually or as requested by the BOD
Evaluate employee performance with internal and customer relations
Training new employees on the company's business products and new products for current employees, providing orientation training as well as a roadmap for employee development.
As Needed:
Coordinate with CSS to ensure customer flow is going smoothly.
Propose solutions to improve the efficiency of enrollment activities