Sales Support & Brand Experience Executive

Purpose of the role
Keep VMD presentable at all times. Every point at which a customer encounters VMD - in the showroom, in documents and product media, online, and during customer visits - should reflect the quality of VMD's products and professionalism. This is a stable, long-term role with clear ownership.
Responsibilities
Samples and showroom (45%)
Manage all Merchandise samples and maintain an accurate, updated sample register covering identification, location, and condition.
Ensure all samples are properly stored, labeled, and kept in presentable condition; report damage for repair or replacement.
Record all movements of samples, swatches, and décor items into and out of the showroom.
Maintain the showroom in a clean, current, and visitor-ready state.
Handle inbound and outbound logistics of samples, swatches, or other showroom/sales materials.
Product media and sales materials (35%)
Produce and maintain photography of all products, swatches, and finishes in a single organized image library.
Keep the company profile and product catalogue current, reflecting new ranges and certifications.
Maintain a central, ready-to-send library of certificates and test reports.
Prepare and dispatch materials for trade fairs and customer meetings, including printed company profiles, catalogues, and swatches.
Customer visits (10%)
Coordinate visit planning with the responsible merchandiser: agenda, attendees, factory tour, and presentation content.
Arrange visit logistics and reception: transportation, welcome board, presentation material, refreshment and meals, reservations.
Set up the showroom and sample sets for each visit and reset afterwards.
Prepare gifts where appropriate, as agreed with the Merchandise Manager.
Website, LinkedIn, and reporting (10%)
Maintain the company website and LinkedIn page with regular, current content.
Submit a monthly report covering sample and showroom status, sample movements, materials updated, and website and LinkedIn metrics.
How success is measured
Overall
Merchandisers spend no time on samples and showroom arrangement, sales materials, or visit preparation.
Samples and showroom
Sample register accurate at spot check.
No lost, unlabeled, or damaged samples on display.
Add, remove, or reset the showroom after each visit timely.
Product media and sales materials
Every product, swatch, and finish photographed.
Catalogue and sales materials updated.
Certificates and test reports available on request without delay.
Customer visits
All preparation completed before the customer arrives.
Positive feedback from the visitors after each visit.
Website, LinkedIn, and reporting
Website and LinkedIn current at all times.
Monthly report submitted on time and complete.