Sales Support & Operations Executive Vietnam

1. Main Division Reporting to: Sales Director, Vietnam
2. Functional Roles & Responsibilities
• Coordinates and lead in Contract and Commercial discussions involving project Terms and Condition based on the contract management and commercial project administration such as timely milestone payments and ERPLN system for sales order and logistic coordination. (Contract and Project Management).
• Work closely with EPCs / System Integrators / Contractors / End user to understand project contractual requirements and meet specifications in term of supply & service scope deliverable and commercial objectives.
• Ensures project documentations are accurately and timely prepared and submitted towards completion of final documentation.
• Manages and implements projects in compliance to company standard procedures and process.
• Monitors and maintains updated schedule for projects assigned regionally. Controls and monitors project cost to improve project gross margin.
• Prepares project-related reports normally on a monthly basis or as an when required by project requirements. Initiate and lead the internal kick off meeting, customer kick off meeting, including customer progress review meeting, when required.
• Ensures project contractual and customer specification commitments are met avoiding all cost and penalties involving Liquidated damages.
• Delivers and closes projects within customer expected schedule and within project budget. Achieves and improves customer satisfaction.
• Responsible for 3rd party buyout items, if any. Manages and supervises contractors and vendors to achieve project objectives in timely and cost-effective manner.
• Active change order management and pursue project variation orders to improved project profit.
• Controls and monitors project site execution progress and performance, if necessary.
• Responsible for Order processing including order review and Logistic fulfilment of shipping requirement for customer's order.
• Coordinates with sales team and factories to resolve issues raising from Order Processing.
• Responsible for Incoming Goods Inspection and Labelling.
• Ensure timely supply of Order and Delivery information to customers.
• Responsible for open order, inventory and backlog management
• Responsible for accurate invoicing, working closely with Finance to ensure AR is receive on time.
• Ensure warehouse is neat and tidy at all times.
• Performs other tasks and duties assigned by Sales Director.