Sales Team Leader

Mô tả Công việc
Position Overview:
The Sales Team Leader, Residential Sales, leads an in-house team to achieve collective and personal sales KPIs. This role manages the full sales lifecycle-from launch to handover-while ensuring smooth coordination with sales administration and contract management.
We are looking for a strategic, hands-on leader with expertise in high-end residential sales. You must be able to manage sales channels effectively and collaborate cross-functionally with marketing and customer service teams to drive results and build premium customer experience.
This position is permanently based in Long Thanh, Dong Nai. However, you will be required to work from our Ho Chi Minh City office for the time being. Please ensure you are comfortable commuting to or working in HCMC before applying.
Responsibilities:
Sales Plan and Performance Management
Develop and execute sales plan activities following with the overall sales and marketing strategy of the target project.
Track the personal sales KPI as well as that of the whole sales team under the Team Lead's management.
Provide regular reports of potential clients and sales result, market feedback, and buyer insights to management.
Team Management
Recruit, train, and develop the sale team to achieve the performance.
Set clear KPIs and performance standards of sales activities, number of cold calls, visitors and potential lead of the whole team according to the sales target.
Implement sales processes, scripts, and customer engagement practices to maintain service excellence under SOP.
Conduct regular team meetings to review performance, address obstacles of team members to advise solution in order to achieve the sales target.
Customer Relationship and Collaboration
Ensure a best quality of customer satisfaction following the guidelines.
Handle escalated client issues and resolve conflicts before reporting to higher management levels to seek for advice and supporting solutions.
Work closely with the Sales Management, Marketing and R&D teams on sales activation, events preparation, market research for sales training and execution.