school manager/ Center Manager - bình tân

Mô tả Công việc
About Logiscool
Logiscool teaches children coding and digital literacy in fun-based after-school centres. Founded in Budapest, Hungary, in 2014, Logiscool has taught over 185,000 students across ca. 170 locations in 35 countries. With a presence across 35 countries and an award-winning proprietary methodology, Logiscool has emerged as a clear leader with an excellent offline and online product. Logiscool's operations were launched in Vietnam in 2023.
Key Areas of Responsibility:
1. Sales performance management
Review the sales objectives for the month and set individual goals for each Education Consultant to meet the center target by considering pending collections, pipelines, and experience.
Prepare and propose sales plans and monthly action plans to the Head of Operations (HOO).
Prepare a daily/weekly report for the HOO on the sales situation in the center and revise the action plan to ensure that milestones and targets are met each month.
Consistently review and evaluate the conversion performance of all the channels, activities/events, and sales team members.
Ensure accurate and timely information updates from the sales team in the organization's CRM system.
Contribute to the sales of the school by offering prospect presentations during the month with the same conditions as the other sales team members.
2. Training and development
Review the previous sales team performance, identify areas of improvement for each team member, and prepare an action plan for the month to improve sales effectiveness.
Conduct on-the-job training, coaching, and feedback sessions tailored for each sales team member.
Provide monthly information to HOO on the areas of improvement of the Center Sales Team.
3. Activity planning and participation
Invite the students and prospects to the centers' activities, ensure good attendance at the activities, and obtain their feedback.
Lead conceptualizing the school's activity calendar by providing valuable and constructive customer insights.
Ensure support to the academic team during the students' activities or classes.
4. Customer experience management
Develop and maintain a close relationship and high trust with your students and their parents.
Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback.
Provide regular follow-up to your customers in person and over the phone and enter the information into the organization's systems.
5. Cross-functional leadership
Ensure compliance of the sales team to their commitment to the academic team in the center concerning the touch points with the students.
Consistently align with the School Academic Coordinator to plan for internal revenue supply and conversion.
Coordinate with the School Academic Coordinator and the Educational consultant to address issues in the school.
Direct the promoter team by providing customer insights and feedback on the supply conversion of the promoter leads.
Participate in external activities organized by the Activation team upon request.
Collaborate with the Telemarketing Manager to update on supply conversion and feedback on booking effectiveness.
Share market insights with the Marketing team regularly.
6. Team and school regulations management
Drive center recruitment efforts to build a team that delivers high sales performance.
Manage the schedule of the sales and academic team members in a fair and balanced way.
Maintain high morale within the sales and academic teams in the school. - Prepare the monthly and quarterly sales performance management review with the Head of Operations and the HR department.
Ensure that the overall look and feel of the school is warm, welcoming, tidy, and clean.
Oversee the general administration in the center.