Sea Logistics Operational Care Specialist, Documentation

You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.



Your tasks and responsibilities

- To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.

- To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.

- To timely and accurately submit carrier OBL instructions, VGM + security filings.

- To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs. Issue sales invoices within 24 hours from departure.

- To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.

- To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.

- To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.

- To ensure data quality as required for timely + accurate customer reporting.

- To support + resolve claims + disputes.