Sea Logistics Operational Care Specialist, International Supply Chain

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.
How you create impact
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
What we would like you to bring
Bachelor's degree in Logistics, Supply Chain Management or a related field.
1-2 years of experience in a documentation role within Sea Logistics or a similar function. Fresh graduates with strong potential are also welcome.
Good English communication skills (written and verbal).
Strong logical thinking, high attention to detail and accuracy in documentation.
Team-oriented mindset with the ability to work overtime and handle high-pressure situations, particularly during peak seasons.
Committed, responsible, hard-working.
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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